Return & Refund Policy

Return Policy Summary

30-Day Return Policy

Eligible returns must be requested within 30 days after delivery. This same return window applies to both product-related issues and non-quality-related returns such as ordering the wrong item or changing your mind.

Defective, Damaged or Incorrect Items

If your product arrives defective, damaged during shipping, incorrect, or materially different from the product you ordered, please contact us within 30 days after delivery.

Eligible reasons include:

• Manufacturing defects.
• Damage that occurred during shipping.
• Receipt of an incorrect product.
• Receipt of a product that materially differs from the original product description.

For approved returns caused by a product defect, shipping damage, or an error by HOMLAND, HOMLAND will cover the applicable return shipping cost.

Changed Mind, Ordered Wrong Item or No Longer Needed

If you change your mind, order the wrong product, or no longer need the item, you may still request a return within 30 days after delivery.

To qualify for a non-quality-related return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging.
• All original parts, accessories, manuals, and included materials must be returned.
• The product must not show signs of misuse, modification, or damage after delivery.

For returns due to a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.

Return Shipping Costs

How to Start a Return

Before returning any product, please contact our Customer Support team at support@homland.com.

Please include the following information so we can review your request:

• Your order number.
• Your name and contact information.
• The reason for the return.
• Photos or videos of the product if the return involves damage, a defect, or an incorrect item.

Please do not return any item without contacting us first.

Once your return request has been reviewed and approved, our Customer Support team will provide:

• The appropriate U.S. return warehouse address for your order.
• Detailed return instructions.
• A prepaid return shipping label, when applicable.

Because our products are fulfilled from multiple U.S. warehouses, the return address may vary depending on the product purchased. Returns sent without prior authorization or without following the provided return instructions may be delayed or may not be eligible for refund processing.

Non-Eligible Returns

Returns may not be accepted in the following situations:

• The return request is submitted more than 30 days after delivery.
• The product has been damaged through improper use, maintenance, modification, or unauthorized repair.
• A non-quality-related return is missing original parts, accessories, manuals, or packaging.
• The product was purchased second-hand or from an unauthorized seller or distributor.
• The product has been damaged by external events such as fire, flooding, severe weather, or other circumstances outside normal product use.

Refund Processing

Once your returned item has been received, we will inspect it and notify you by email regarding the status of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that your bank, credit card provider, or payment provider may require additional processing time before the refunded amount appears in your account.

Exchanges

If you receive a defective, damaged, or incorrect product and would prefer an exchange instead of a refund, please contact us within 30 days after delivery. After reviewing your request, we will work with you to arrange an appropriate replacement or exchange when applicable.