Refund policy

RETURN & REFUND POLICY

Last updated: May 13, 2026

1. Overview

At HOMLAND, we are committed to providing high-quality medical and wellness products. Due to the nature of medical devices and health-related products, our return and refund policy is designed to protect both our customers and the integrity of our products.

2. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date
  • Items must be unopened, unused, and in original packaging
  • Items must include all original accessories, manuals, and documentation
  • Proof of purchase (order confirmation or receipt) is required

Non-returnable items (Final Sale):

  • Opened or used medical devices
  • Consumables (e.g., disposable components, accessories that contact the body)
  • Items marked as "Final Sale" at the time of purchase
  • Products with removed or damaged serial number labels
  • Items purchased during clearance or special promotions (unless defective)

3. Defective or Damaged Items (Quality Issues)

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery. We will offer one of the following resolutions:

  • Full replacement at no additional cost
  • Full refund to your original payment method
  • Store credit

To report a defective item, please email us at support@homland.com with:

  • Your order number
  • A description of the issue
  • Photos or videos showing the defect

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Submit a return request through your account order page, or contact us at support@homland.com
  2. Wait for our team to review and approve your request (within 2 business days)
  3. Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions
  4. Ship the item back using a trackable shipping method
  5. Do not return items without an approved RMA number — unauthorized returns will not be accepted

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product)
  • We recommend using a trackable shipping service — HOMLAND is not responsible for items lost in transit
  • Original shipping fees are non-refundable

6. Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method:
    • Credit card: Please allow 5–10 business days for the refund to appear on your statement
    • PayPal: Refunds typically appear within 3–5 business days
  • You will receive an email confirmation once your refund has been processed

Partial refunds may be issued in cases where:

  • Items are returned in a condition different from what was described
  • A restocking fee applies (up to 15% of the item value)

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@homland.com.

8. Cancellations

Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, orders may have already been processed or shipped and cannot be cancelled. Please contact us immediately if you wish to cancel an order.

9. Regulatory Notice

As medical devices are subject to health and safety regulations, all returns are subject to inspection. HOMLAND reserves the right to refuse returns that do not meet our return eligibility criteria or that may pose a health or safety risk.

10. Contact Us

For any questions regarding our return and refund policy, please contact us:

  • Email: support@homland.com
  • Website: homland.com
  • Response time: Within 2 business days